This product is not considered Electronic and Information Technology (EIT) as defined by the Section 508 law. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation. Users must ensure sensitive data is properly protected in compliance with all VA regulations. Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 61 VA Directives 6004, 6513, and 6517 and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). All versions are covered in this assessment. Platinum Shipper with Dazzle and Platinum Shipper with Endicia Label Server (ELS). Furthermore, Platinum Shipper is available in two versions. For the purpose of this assessment both editions are being assessed. This technology is available in two editions: Professional and Platinum Shipper. Endicia Shipper allows printing of multiple labels at the time for mailing and shipping. More information on the proper use of the TRM can be found on theĮndicia Shipper is an electronic postage solution for managing shipping and mailing through the United States Postal Service. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Technologies must be operated and maintained in accordance with Federal and Department security and BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. worst exprience! if you have other choices consider them before working with this messy company.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. spent 4 hours!!!!!!! waiting for their "Tier 2" security dept. ![]() but even then from some weird reason they put a hold on my account so i cant add postage funds to my account. i had to close my account and open a new one. Even when i agreed to that they couldnt switch me to the more expensive plan before the billing cycle ends which was in a month from then. i had to change my 9.95/month plan to a 17.95 plan just to find out that my issues still arent solved and i actaully need the 24.95/month plan. they seem not to be trained enough about their products and pricing. i called to find out the reason and spent a total of more than 5 hours received different answers to my only question without anyone who can just tell me what the issue is. ![]() I've been a customer of Endicia for the past 4 years but the past week turned really sour when i found out some of the feature they used to offer under my plan were taken off. We are switching to a much better shipper with better reviews and customer service that wasn't trained by three-toed sloths. ![]() They will attempt to convince you it is your issue. They will do everything they can to NOT refund your account for returned packages caused by their errors. BS- 2 out of 25 packages were not signed. The final rep said "This is your problem because you aren't signing and dating your customs forms". The first 2 reps said that this is a known issue due to the fact that sometimes Endicia's system recycles USPS Tracking Numbers. I was put on hold for approximately 90 minutes out of the 2.25 hors I was on with them. I thought we had a bad connection but was told there is a delay for recording purposes. There is a weird 7 second delay in their phone system. After 2.25 hours on the phone with their non existent customer support, being transferred to 3 different "Superiors" and dealing with their bizarre phone system I have the following thoughts- 1. USPS told us that it was an Endicia issue. In November, 2021 we began to receive 90% of our international packages back from the PO due to duplicate tracking numbers. We used Endicia Internet Postage integrated into the excellent BigCommerce web client for our busy web store for a couple years with no issues.
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